Someone once said, "It's not the job that causes me problems, it's the people that work for me!" Well, sorry to say, in many cases people feel just this way. But it does not have to be like this....

Whether this is your first day as a supervisor or you've been on the job for years, "The New Supervisor: Skills for Success" will help you develop and improve your skills and make being a supervisor...

Whether it’s your first day as a supervisor or you’re a seasoned veteran, The Keys to Effective Supervision - How to Build a High-Performance Workforce will make you even better at your job. You’ll...

Cultivate your critiquing skills and make feedback a winning part of your business strategy! No feedback is good feedback. Wrong! In fact, absolutely no feedback is the worst kind of feedback of all....

Do you want reduced costs and reduced employee turnover? Do you need improved quality and quantity of work by your staff to make your business grow? Do you desire improved employee problem-solving...

Empowerment is the ability to let others assume the responsibilities, risks and rewards associated with making their own decisions. Are your employees empowered? Can they make decisions without...

In today's fast-paced, high intensity work place conflict plays a major part in our everyday activities. From small disagreements to outright verbal battles, conflict is a normal part of most...

Nobody likes working with a difficult employee...and for supervisors, confronting that employee about his or her difficult behavior seems even worse. Supervising the Difficult Employee, however, will...

Volume I: The Differences in People In The Differences in People you'll learn how to overcome stressful personality conflicts; how to recognize the control we have over ourselves; how to develop...