JWA Video Online Catalog

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	NEW from JWA Video

	The BEAR Essentials of Business See what makes the Vermont Teddy Bear Company one of the nation's most famous and successful companies!



	Group Facilitation Materials Perfect for training groups of almost any size. Titles include: Deal with Cultural Diversity Power of Customer Service Prevent Sexual Harrassment Telephone Skills at Work

	Customer Service Compatibles A series of mugs to reinforce that "we are always talking to a customer!"

Customer Service		Libraries and Special Offers
The Power of Customer Service The Power of Customer Service Instant El Poder de la Atencion al Cliente Winning Customer Loyalty Vol. I Winning Customer Loyalty Vol. II The Basics of Profitable Customer Service 50 Ways to Keep Your Customers The BEAR Essentials of Business Telephone Skills at Work		In An Instant® Business Training Library Frontline Library Manager's Library Customer Service Starter Set Communication Library Winning Customer Loyalty Set1 Winning Customer Loyalty Set2 50 Ways to Keep Your Customers Set Professional Growth Set
Management/Leadership		Professional Development
Effective Performance Management The New Supervisor... Skills for Success The New Supervisor... Skills for Success Instant Effective Teamwork Effective Teamwork Instant How to Handle Difficult People (Vol. 1, 2, 3, and set) How to Supervise People How to Hold Successful Meetings How to Deal with Cultural Diversity in the Work Place Prevent Sexual Harassment in the Work Place Negotiating for Business Results Negotiating for Business Results Instant Succeed By Coaching Empowering Employees In An Instant (Vol. 1,2,3,4 & set) Hiring the Best Use the Telephone the Right Way! Manage Your Time Better Feedback Skills for Supervisors Better Meeting Management Communication Skills Communication Skills - What Everyone Needs Effective Supervision - High-Perform. Workforce		Winning Presentations - Next Speech Overcoming Stress at Work Supervising the Difficult Employee The Power of Attitude Managing Conflict at Work Succeed by Listening Succeed by Listening Instant How to Set and Really Achieve Your Goals The Write Stuff Writing for Business Results How to Achieve Ultimate Success Time Management: Ideas That Work If You Really Want to Get Ahead Communicate and Win The Basics of Business Etiquette Basics of Business Etiquette CD-ROM How to Develop Effective Comm. Skills How to Develop Effective Comm. Skills Instant Listen and Win How to Make Winning Presentations Winning Telephone Tips The Basics to Improve Your Memory How to Get Things Done Time Management
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