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  NEW from JWA Video

The BEAR
Essentials of Business


See what makes the Vermont Teddy Bear Company one of
the nation's most famous and successful companies!

 

Group Facilitation Materials
Customer Service Compatibles

A series of mugs to reinforce
that "we are always talking
to a customer!"
Customer Service
Libraries and Special Offers

The Power of Customer Service
The Power of Customer Service Instant
El Poder de la Atencion al Cliente
Winning Customer Loyalty Vol. I
Winning Customer Loyalty Vol. II
The Basics of Profitable Customer Service
50 Ways to Keep Your Customers
The BEAR Essentials of Business

Telephone Skills at Work

In An Instant® Business Training Library
Frontline Library
Manager's Library
Customer Service Starter Set
Communication Library
Winning Customer Loyalty Set1
Winning Customer Loyalty Set2
50 Ways to Keep Your Customers Set
Professional Growth Set

Management/Leadership Professional Development

Effective Performance Management
The New Supervisor... Skills for Success
The New Supervisor... Skills for Success Instant
Effective Teamwork
Effective Teamwork Instant
How to Handle Difficult People (Vol. 1, 2, 3, and set)
How to Supervise People
How to Hold Successful Meetings
How to Deal with Cultural Diversity in the Work Place
Prevent Sexual Harassment in the Work Place
Negotiating for Business Results
Negotiating for Business Results Instant
Succeed By Coaching
Empowering Employees
In An Instant (Vol. 1,2,3,4 & set)
Hiring the Best
Use the Telephone the Right Way!
Manage Your Time Better
Feedback Skills for Supervisors
Better Meeting Management
Communication Skills
Communication Skills - What Everyone Needs
Effective Supervision - High-Perform. Workforce

Winning Presentations - Next Speech
Overcoming Stress at Work
Supervising the Difficult Employee
The Power of Attitude
Managing Conflict at Work
Succeed by Listening
Succeed by Listening Instant
How to Set and Really Achieve Your Goals
The Write Stuff
Writing for Business Results
How to Achieve Ultimate Success
Time Management: Ideas That Work
If You Really Want to Get Ahead
Communicate and Win
The Basics of Business Etiquette
Basics of Business Etiquette CD-ROM
How to Develop Effective Comm. Skills
How to Develop Effective Comm. Skills Instant
Listen and Win
How to Make Winning Presentations
Winning Telephone Tips
The Basics to Improve Your Memory
How to Get Things Done
Time Management


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